Shipping and Return Policy

Orders are usually shipped within 5 business days after your order is processed. Some items may take a little longer depending on the decoration method. Please notify us if you have an event date, we will do our best to provide an ETA for your order.

Depending on the shipping method selected, shipments may take an additional 5-7 business days to arrive.

Orders are processed Mon-Fri during normal business hours, excluding company holidays.

DAMAGED OR DEFECTIVE GOODS

All claims for shortages or damage must be made within 72 hours of delivery of goods. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item.

RETURNS

Only BLANK items may be returned to Xact Xpressions within 30 days of invoice, provided they have not been worn, used, nor washed. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization prior to sending back an item.

Returned goods that are not defective and deemed returnable, will be eligible for a store credit or credit card refund. Returns will incur a 20% restocking fee with a minimum charge of $5.00. No restocking fees will be charged on defective items.

RETURN AUTHORIZATION

An R.A. must be obtained prior to returning any item for any reason. Call, email or fill out the contact form on the shopmaevn.com website. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the R.A. form. Please contact your customer service representative at 972-242-6332 x617 to obtain an RA and discuss details of your return/exchange if you need any additional information. Once items are received (with the corresponding RA), a credit card refund or store credit will be processed. This credit may be applied to future orders. Items returned without an RA may not receive credit.

BLANK Returns - PLEASE NOTE: ALL returns REQUIRE prior approval and a Return Authorization Form. No other returns are permitted. Goods returned without prior authorization may not be credited.

BLANK items must be returned to Xact Xpressions within 30 days of invoice, provided they have not been worn, used, nor washed and the tags are still intact. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization PRIOR to sending back an item.

Returned goods that are not defective and deemed returnable, will be eligible for a credit card refund. Please contact your customer service representative at myMaevn@ShopMaevn.com to obtain an RA (details below) and discuss details of your return if you need any additional information.

Any returns that are UNFOLDED, WADED UP, OR INSIDE OUT will incur a 20% restocking fee with a minimum charge of $5.00. No Restocking fee is charge for returns postmarked within 7 days of the RA date or returned to our office neatly folded.

An R.A. must be obtained prior to returning any item for any reason. Email or fill out the contact form on the shopmaevn.com website. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the R.A. form. Please contact your customer service representative at myMaevn@ShopMaevn.com to obtain an RA (details below) and discuss details of your return if you need any additional information. Once items are received (with the corresponding RA), a credit card refund to the original credit card, or store credit will be processed. This credit may be applied to future orders. Items returned without an RA may not receive credit.

NO EXCHANGES

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse AND inspected. If you need a different size or color of an item, then you'll need to place a new order on our webstore. Thank you for your understanding.

WHAT DO YOU NEED TO DO?

• Confirm that you are still within the 30 day return timeframe.
• Email or complete the contact us form to request an RA.
• Be sure items are unworn, unwashed, have tags, and are neatly folded.
• Print a copy of your RA and include it with your items.
• Your return is postmarked within 7days of the RA date to avoid a restocking fee.
• Or, return your item in person and avoid a restocking fee.